Frequently Asked Questions

Leasing Information

What types of tours are offered?

At Andover at Crabtree, we offer both in-person tours and virtual tours of our modern apartment homes in Raleigh, NC. Prospective residents are also welcome to stop by for walk-in tours, though we recommend scheduling an appointment for the most seamless leasing experience.

What lease terms are available?

Andover at Crabtree offers flexible lease terms from 6 to 15 months for our modern apartment homes in Raleigh, NC, giving residents a variety of options to fit their lifestyle and moving timeline.

How do I apply?

At Andover at Crabtree, click the 'Apply Now' button in the top right corner of our website to browse floor plans. Select your desired floor plan and enter your desired move-in date. Select which apartment you would like and your desired lease length. Click 'Continue' and you will be prompted to enter your email and begin your application process.

What are the application and move-in fees?

At Andover at Crabtree, an application fee may apply for each individual applicant, and an administrative fee may apply per apartment home. All residents 18 or older must complete an application. For the most current fee information, please contact our leasing team, use the online chatbot, or generate a personalized quote on our website.

What are the monthly fees in addition to rent?

At Andover at Crabtree, to ensure accurate information, please speak with one of our agents, online chatbot, or generate a free quote from our website.

What utilities do residents need to set up?

At Andover at Crabtree, residents must set up electric service with Duke Energy Electric prior to move-in. Water is individually metered and conveniently billed through the resident portal, so no separate account is needed. Internet service is the responsibility of the resident.

Is renters' insurance required?

Yes, residents at Andover at Crabtree must maintain an active renters’ insurance policy. If one is not provided, a liability-only policy will be added as a monthly charge. Please note that this policy does not cover personal belongings. Submitting policy information before move-in also avoids an additional mitigated risk fee.

When is rent due and how can I pay?

At Andover at Crabtree, rent is due on the 1st of each month, including holidays and weekends, with a grace period through the 5th. Late charges apply beginning on the 5th. Payment options include the online resident portal (debit, credit, or bank account), money order, personal check, or cashier's check.

Do you accept Section 8 / Housing Choice Vouchers?

We provide housing opportunities to all prospective residents who meet our resident screening criteria regardless of their Source of Funds.

What are the credit and income qualifications?

At Andover at Crabtree, the combined gross household income must be at least 2.5 times the monthly rent, with valid proof of income required. Credit history, score, and background screening are also evaluated. We encourage everyone to apply. Please contact our leasing team for more detailed information.

What happens if a roommate does not qualify?

At Andover at Crabtree, the roommate won't be approved to lease or live on-site, so their application cannot move forward. However, you can still proceed with your own application and potentially secure the apartment independently.

Can I break my lease if I receive a job transfer?

Yes, at Andover at Crabtree, a lease buyout option may be available for residents who need to end their lease early. A written notice is required, and lease termination fees may apply. Please contact our leasing team for current buyout terms and requirements.

Can I switch to a month-to-month lease after my first year?

At Andover at Crabtree in Raleigh, NC, leases automatically convert to a month-to-month lease at the end of the initial lease term unless you choose to renew or provide a 60-day written notice to move out. A month-to-month fee may apply. For current renewal options and lease details, please contact our leasing team.

Is there a guest policy?

Guests visiting our apartment homes in Raleigh, NC, may stay for up to 7 consecutive days. For longer stays, the guest must complete an application and be added to the lease as a resident at Andover at Crabtree.

Do you offer furnished apartments?

Andover at Crabtree does not offer furnished apartments in Raleigh, NC.

Is subletting allowed?

No, subletting is not permitted at Andover at Crabtree.

Apartment Features

What are the starting prices for each floor plan?

At Andover at Crabtree, to ensure accurate information, please speak with one of our agents, online chatbot, or generate a free quote from our website.

What floor plans are available?

Andover at Crabtree offers spacious one- and two-bedroom apartment homes in Raleigh, NC, each with 1 to 2 bathrooms and thoughtfully designed layouts for everyday comfort. All floor plans feature patios, while select homes also include private fenced outdoor space, making these apartment homes ideal for relaxing, entertaining, and enjoying North Carolina living.

What appliances are included?

At Andover at Crabtree, these apartment homes in Raleigh, NC include a fully equipped kitchen with a refrigerator, stove, dishwasher, and microwave (renovated homes only), plus an in-home washer and dryer for everyday convenience.

Are washers and dryers included?

Yes, at Andover at Crabtree, each apartment home includes an in-home washer and dryer for added convenience in Raleigh, NC.

What are the countertops and flooring like?

The majority of our Raleigh, NC apartment homes feature vinyl plank flooring, carpet in the bedrooms, white quartz countertops, and white cabinetry in the kitchen and bathrooms. The modern finishes at Andover at Crabtree create a stylish, comfortable space designed for everyday living.

Do units have patios or balconies?

Yes, at Andover at Crabtree, all apartment homes in Raleigh, NC feature spacious patios, and some homes feature private fenced outdoor space for added comfort.

Is there smart home or keyless entry technology?

At Andover at Crabtree, keyless entry is not standard.

Is there air conditioning?

Yes, at Andover at Crabtree, all apartment homes include central heating and air conditioning for year-round comfort in Raleigh, NC.

Community Amenities

What amenities does the community offer?

At Andover at Crabtree, amenities include two freshwater pools with lounge chairs, a gazebo with a pond view, a 24/7 fitness center with a yoga studio, a secondary clubhouse with a shuffleboard table, a Bark Park, a 24-hour pet wash station, and an outdoor amenity lawn with hammocks, two outdoor grills, and TVs.

What are the pool hours?

At Andover at Crabtree, for resident safety, our pools are open daily from dawn to dusk.

Is the fitness center accessible 24/7?

Yes, residents have 24-hour access to the fitness center through secure code entry access at Andover at Crabtree in Raleigh, NC.

Is there a dog park or pet washing station?

Yes, at Andover at Crabtree, the community features both a dog park and a pet washing station for added convenience.

Are EV charging stations available?

At Andover at Crabtree, there is no EV charging available on-site.

Is the community smoke-free?

Yes, Andover at Crabtree maintains a strict no-smoking policy to promote a healthy environment for all residents.

Parking & Access

Is the community gated?

At Andover at Crabtree, the community is not gated.

How does parking work?

Parking is available in front of each building at Andover at Crabtree in Raleigh, NC. Resident parking is offered on a first-come, first-served basis. For the most current details about parking options, please contact our leasing team.

Is guest parking available?

Yes, first-come, first-served parking is available throughout Andover at Crabtree for both residents and guests.

Is motorcycle parking available?

Yes, first-come, first-served parking is available throughout Andover at Crabtree for both cars and motorcycles.

Pets

Are pets allowed?

Yes, Andover at Crabtree offers pet-friendly apartment homes in Raleigh, NC, with up to two pets allowed per apartment and no weight restrictions. Breed and exotic animal restrictions apply, and all pets must be registered through PetScreening.com.

What are the pet fees?

At Andover at Crabtree, a monthly pet rent and a one-time pet fee may apply for each pet. For the most current pet fee information, please contact our leasing team, use the online chatbot, or generate a personalized quote on our website.

General Community Information

How do I submit a maintenance request?

At Andover at Crabtree, requests can be submitted through the online resident portal or by calling the leasing office. The team aims to respond within 48 hours, with on-call maintenance available on weekends.

How are packages handled?

At Andover at Crabtree, packages are managed through the Fetch delivery package service.

What schools serve this community?

Andover at Crabtree is served by Sycamore Creek Elementary School, grades PK–5; Pine Hollow Middle School, grades 6–8; and Leesville Road High School, grades 9–12.

What are the leasing office hours?

Andover at Crabtree’s leasing office in Raleigh, NC is open throughout the week and weekend, with hours that may vary by day or season. For the most current office hours, please contact our leasing team or visit our website.